COVID-19 Coronavirus: Information for our visitors

Update: 14.09.2021

Dear customers!

The Wiener Stadthalle, Austria's largest event center, has been severely impacted by measures to contain the ongoing epidemic of COVID-19 (coronavirus).

On the 17.06.2021 it was announced by the federal government that from 01.07.2021 events are again unlimited feasible. However, since many events require a lead time of several months due to the size and logistical effort, these events can unfortunately no longer be organized in that short time remaining until the originally planned date. In addition, there are still considerable travel restrictions for many countries and thus also for a majority of the artists and their teams, which result in the worldwide cancellation/postponement of almost all tours and individual concerts. Unfortunately, several events are affected by this and we very much regret the cancellation/postponement. The current status of the affected events can be found on the respective event pages of this website.

Together with the individual organizers, we are working on alternative dates for the concerned events. An overview of all new dates and cancelled events can be found here.


Questions about already purchased tickets and the event voucher:

The new Art, Culture and Sports Protection Act - KuKuSpoSiG - provides, that tickets for an event, which has been cancelled due to the COVID-19 pandemic, can be issued a voucher by the respective organizer instead of a refund. This applies to events that would have taken place in 2020 or 2021 and could not take place due to COVID-19. The law also applies retroactively to all affected events from 13.3.2020. 


If you have tickets for an event that has been moved due to COVID-19:

Unless otherwise stated on www.stadthalle.com, tickets remain valid for the respective alternate date and do not need to be exchanged. If you are unable to attend the alternate date, you may request the organizer to issue an organizer voucher.


Your correct contact person for questions about tickets which are already purchased:

If you have any questions regarding your tickets, please contact the respective event organizer or the sales point where you purchased your tickets:

  • You bought your tickets at the box offices in the Wiener Stadthalle: If you bought your tickets directly at the box offices of the Wiener Stadthalle, the Wiener Stadthalle is your contact for ticket questions. Please note the current box office opening hours.
  • You bought your tickets online at www.stadthalle.com: If you have purchased your tickets online at www.stadthalle.com or by phone on 01/79 999 79, WTS Wien-Ticket-Service is your direct contact for ticket questions and the event vouchers. Please be sure to wait until WTS Wien-Ticket-Service actively contacts you by E-Mail to inform you about the further status of your event and the next steps.
  • You bought your tickets at an external ticket office: If you purchased your tickets at an external ticket office, please contact your ticket office directly. In this case neither the Wiener Stadthalle nor WTS Wien-Ticket-Service is your contact person.


You can find more information about the organizer voucher here.


The organizer is authoritative:

Details on the event organizer can be found on www.stadthalle.com and on the respective ticket. Please note that the Wiener Stadthalle acts exclusively in the name and on account of the respective organizer. Without the approval of the respective organizer, we are not allowed to make any remittances. The Wiener Stadthalle acts only as the lessor of the halls and not as the organizer.

The Wiener Stadthalle may make refunds only after approval by the respective organizer. The form of refund can only be determined (cash or organizer voucher) by the organizer. The procedure will therefore not be identical for each event, but may vary according to the specifications of the respective organizer.

With kind regards
Your Wiener Stadthalle-Team

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