INFORMATION on cancelled or postponed events
If you have tickets for an event that has been postponed:
Unless otherwise stated on www.stadthalle.com, tickets for the respective replacement date remain valid and do not need to be exchanged.
If you have tickets for an event that has been cancelled:
Please contact your ticket partner directly as indicated below
Your contacts for questions about tickets and organiser vouchers you have already purchased:
Please contact the ticket office from which you purchased your tickets or from which you received your organiser voucher:
Ticket purchase at the box offices in the Wiener Stadthalle:
If you have purchased your tickets directly at the box offices in the Wiener Stadthalle, the Wiener Stadthalle is your contact. Please note the current box office opening hours and have your organiser voucher(s), ID and account details ready for your refund request.
Ticket purchase at www.stadthalle.com:
If you have purchased your tickets online at www.stadthalle.com or by telephone on 01/79 999 79, WTS Wien Ticket Service is your direct contact for ticket questions and organiser vouchers. In this case, you must follow the steps below:
- Please log in to your customer account.
- Click on "View purchase data" under "My Stadthalle".
- You will find your vouchers in the right-hand column under "Service link".
- If the voucher has not been redeemed, you can apply for a refund under "Request payment" (per ticket/voucher).
- Follow the further steps until you receive confirmation of your payment request.
Ticket purchase from external ticket offices:
If you have purchased your tickets from a ticket office other than those listed above, please contact that ticket office directly. In this case, unfortunately, neither Wiener Stadthalle nor WTS Wien Ticket Service is your contact.
Events cancelled due to COVID-19:
The Arts, Culture and Sports Security Act (KuKuSpoSiG), which was passed by the Austrian Federal Government in April 2020, provides that for tickets to an event that has been cancelled due to the COVID-19 pandemic, the organisers can also issue an organiser's voucher instead of refunding the ticket price. This applies to events that would have taken place in 2020, 2021 or the first half of 2022 and could not take place due to COVID-19. The law also applies retroactively to all affected events from 13 March 2020.
If you have a tour organiser voucher that has not yet been redeemed:
For an unredeemed organiser voucher, payment can be requested from the following cut-off dates:
Organiser voucher for an event cancelled or postponed between 13.03.2020 and 30.06.2021: payment can be requested from 01.01.2023.
Organiser voucher for an event cancelled or postponed for the first time from 01.07.2021 to 30.06.2022: Payment can be applied for from 01.01.2024.
The organiser is decisive:
Details of the respective organiser can be found at www.stadthalle.com and on your ticket. Please note that Wiener Stadthalle acts exclusively in the name and on behalf of the respective organiser. Wiener Stadthalle acts as the lessor of the halls and not as the organiser. Wiener Stadthalle may only make refunds after approval by the respective organiser(s). The form in which the refund can be made is also determined by the organiser. The procedure will therefore not be identical for every event, but may vary according to the specifications of the respective organiser.