COVID-19 Coronavirus: Information for our visitors
For information on the current COVID-19 event access regulations, please see our FAQ's.
The Arts, Culture and Sports Security Act (KuKuSpoSiG), which was passed by the Austrian federal government in April 2020, provides that for tickets of an event that has been cancelled due to the COVID-19 pandemic, the organizer(s) can also issue an organizer's voucher instead of refunding the ticket price. This applies to events that would have taken place in 2020, 2021 or the first half of 2022 and could not take place due to COVID-19. The law also applies retroactively to all affected events as of 13th March 2020.
If you have tickets to an event that was postponed due to COVID-19:
Unless otherwise stated on www.stadthalle.com, tickets for the respective replacement date remain valid and do not need to be exchanged.
If you have an organizer voucher that has not yet been redeemed:
For an unredeemed organizer voucher, payment can be requested from the following cut-off dates:
- Organizer voucher for an event cancelled or postponed between 13.03.2020 and 30.06.2021: payment can be requested from 01.01.2023.
- Organizer voucher for an event cancelled or postponed for the first time from 01.07.2021 to 30.06.2022: payment can be requested from 01.01.2024.
Your contacts for questions regarding already purchased tickets and organizer vouchers:
For this purpose, please contact directly the point of sale from which you have purchased your tickets or from which you have received your organizer voucher:
Ticket purchase at the box office in the Wiener Stadthalle:
If you purchased your tickets directly at the box office in the Wiener Stadthalle, the Wiener Stadthalle is your point of contact. Please note the current box office opening hours and have your organizer voucher(s), your ID and account information ready for your refund request.
Ticket purchase at www.stadthalle.com:
If you purchased your tickets online at www.stadthalle.com or by phone via 01/79 999 79, WTS Wien Ticket Service is your immediate contact for ticket questions and organizer vouchers.
In this case you have to follow the steps below:
- Please log in to your customer account
- Click under "My Stadthalle / Meine Stadthalle" on "View purchase data / Einkaufsdaten ansehen"
- In the right column under "Service link" you will find your vouchers
- If the voucher has not been redeemed, you can request a refund under "Request payment / Antrag Auszahlung" (per ticket/voucher)
- Follow the further steps until your payout request is confirmed
Ticket purchases from external ticket offices:
If you purchased your tickets at an other ticket office than those listed above, please contact that ticket office directly. In this case, unfortunately neither Wiener Stadthalle nor WTS Wien Ticket Service is your contact.
The organizer is decisive:
Details of the respective organizer can be found at www.stadthalle.com and on your ticket. Please note that the Wiener Stadthalle acts exclusively in the name and on behalf of the respective organizer. The Wiener Stadthalle acts as a lessor of the halls and not as an organizer.
The Wiener Stadthalle may only make refunds after approval by the respective organizer(s). The form in which the refund can be made is also determined by the event organizer. The procedure will therefore not be identical for every event, but may vary according to the specifications of the respective organizer(s).
With kind regards
Your Wiener Stadthalle Team
New dates have already been found for several events and all tickets remain valid.
Events, which had to be finally cancelled
Events - Updates follow