COVID-19 Coronavirus: Information for our visitors

Update: 23.01.2023

For information on the current COVID-19 event access regulations, please see our FAQ's


The Arts, Culture and Sports Security Act (KuKuSpoSiG), which was passed by the Austrian federal government in April 2020, provides that for tickets of an event that has been cancelled due to the COVID-19 pandemic, the organizer(s) can also issue an organizer's voucher instead of refunding the ticket price. This applies to events that would have taken place in 2020, 2021 or the first half of 2022 and could not take place due to COVID-19. The law also applies retroactively to all affected events as of 13th March 2020. 

If you have tickets to an event that was postponed due to COVID-19:

Unless otherwise stated on www.stadthalle.com, tickets for the respective replacement date remain valid and do not need to be exchanged.


If you have an organizer voucher that has not yet been redeemed:

For an unredeemed organizer voucher, payment can be requested from the following cut-off dates:

  • Organizer voucher for an event cancelled or postponed between 13.03.2020 and 30.06.2021: payment can be requested from 01.01.2023.
  • Organizer voucher for an event cancelled or postponed for the first time from 01.07.2021 to 30.06.2022: payment can be requested from 01.01.2024.

Your contacts for questions regarding already purchased tickets and organizer vouchers:

For this purpose, please contact directly the point of sale from which you have purchased your tickets or from which you have received your organizer voucher:

Ticket purchase at the box office in the Wiener Stadthalle: 
If you purchased your tickets directly at the box office in the Wiener Stadthalle, the Wiener Stadthalle is your point of contact. Please note the current box office opening hours and have your organizer voucher(s), your ID and account information ready for your refund request.

Ticket purchase at www.stadthalle.com:
If you purchased your tickets online at www.stadthalle.com or by phone via 01/79 999 79, WTS Wien Ticket Service is your immediate contact for ticket questions and organizer vouchers.

In this case you have to follow the steps below:

  • Please log in to your customer account
  • Click under "My Stadthalle / Meine Stadthalle" on "View purchase data / Einkaufsdaten ansehen"
  • In the right column under "Service link" you will find your vouchers
  • If the voucher has not been redeemed, you can request a refund under "Request payment / Antrag Auszahlung" (per ticket/voucher)
  • Follow the further steps until your payout request is confirmed

Ticket purchases from external ticket offices:
If you purchased your tickets at an other ticket office than those listed above, please contact that ticket office directly. In this case, unfortunately neither Wiener Stadthalle nor WTS Wien Ticket Service is your contact.


The organizer is decisive:

Details of the respective organizer can be found at www.stadthalle.com and on your ticket. Please note that the Wiener Stadthalle acts exclusively in the name and on behalf of the respective organizer. The Wiener Stadthalle acts as a lessor of the halls and not as an organizer.

The Wiener Stadthalle may only make refunds after approval by the respective organizer(s). The form in which the refund can be made is also determined by the event organizer. The procedure will therefore not be identical for every event, but may vary according to the specifications of the respective organizer(s).

With kind regards
Your Wiener Stadthalle Team

 

  • New dates have already been found for several events and all tickets remain valid.

    A
    Andrea Bocelli: Fri, 17. November 2023, Hall D
    Avril Lavigne: Thu, 27. April 2023, Hall D


    B
    Bonnie Tyler: Sat, 14. October 2023, Hall F
    Bring Me The Horizon: Thu, 09. February 2023, Hall D
     

    C
    Capital Bra: Mon, 22. May 2023, Hall D
    Celine Dion: Thu, 28. March 2024, Hall D
     

    D
    Das Duell: Gerald Grosz vs. Sebastian Bohrn Mena: Wed, 24. May 2023, Hall F
    Das Phantom der Oper: Fri, 10. March 2023, Hall F
    Der Herr der Ringe & der Hobbit: Sun, 26. February 2023, Hall F
    Deva Premal & Miten with Friends: Thu, 05. October 2023, Hall F
    Disneys Der König der Löwen: Sun, 19. February 2023, Hall D
    Dropkick Murphys: Wed, 01. February 2023, Hall D

    E
    Ebi: Sat, 01. April 2023, Hall F
     

    H
    Helmut Lotti: Tue, 25. April 2023, Hall F
     

    I
    Interkulturelles Kinder- und Jugendkonzert: Fri, 14. April 2023, Hall E
     

    J
    Joe Satriani: Sat, 08. April 2023, Hall F
     

    M
    Måneskin: Fri, 28. April 2023, Hall D
    Martin Rütter: Fri, 24. February 2023, Hall D
     

    O
    One Vision Of Queen: Wed, 01. November 2023, Hall D
     

    P
    Paul Panzer: Thu, 27. April 2023, Hall F
    Pentatonix: Wed, 17. May 2023, Hall D
     

    S
    Sabaton: Sun, 07. May 2023, Hall D
    Steffen Henssler: Sat, 27. May 2023, Hall F
     

    T
    Thank you for the music: Tue, 28. February 2023, Hall F
    The magical music of Harry Potter: Sun, 26. February 2023, Hall F
    The Wall - Live in Concert: Fri, 10. February 2023, Hall F

     

  • Events, which had to be finally cancelled

    Aerosmith | original date: Thu, 07. July 2022
    Amadeus Austrian Music Awards | original date: Thu, 10. September 2020
    Andrew Lloyd Webber Musical Gala | original date: Thu, 13. January 2022
    An Evening with Whitney Houston | original date: Sun, 22. March 2020
    Angelo Kelly & Family | original date: Sat, 04. Decmeber 2021
    BabyExpo | original date: Fri, 02. to Sun, 04. July 2021
    Beat It! - Das Musical über den King of Pop! | original date: Sat, 11. April 2020
    Ben Zucker | original date: Fri, 18. February 2022
    Blue Planet II - Live in Concert I original date: Sun, 17. May 2020
    Bond in Concert | original date: Sat, 14. May 2022
    Bon Iver | original date: Sun, 22. August 2021
    Cem Yilmaz | original date: Fri, 17. April 2020
    Chippendales | original date: Wed, 06. and Thu, 07. October 2021
    Christmas Chaos | original date: Fri, 11. to Sun, 13. December 2020
    Das Phantom der Oper - Deutschsprachige Neuinszenierung von Paul Wilhelm & Arndt Gerber | original date: Sat, 19. February 2022
    Der Nino aus Wien | original date: Fri, 17. April 2020
    Die Ärzte  | original date: Fri, 17. and Sa, 18. December 2021 
    Die Toten Hosen | original date: Sat, 04. July 2020
    Dua Lipa | original date: Tue, 19. May 2020
    Esoteriktage Herbst 2020 | original date: Fri, 06. to Sun, 08. November 2020
    Eric Clapton | original date: Sat, 04. June 2022
    Forever Amy | original date: Thu, 26. March 2020
    Heidi - The Musical | original date: Sat, 23. and Sun, 24. May 2020
    Helge Schneider | original date: Fri, 26. and Sat, 27. March 2021
    Julia Engelmann | original date: Sun, 22. May 2022
    Kinder(freunde)-Musical | original date: Sat, 20. and Sun, 21. November 2021
    Maite Kelly | original date: Mon, 07. February 2022
    Maluma | original date: Sun, 27. February 2022
    Marianne Mendt & Freunde | original date: Sat, 26. September 2020 
    Mineralium | original date: Sat, 14. and Sun, 15. November 2020
    Monsterfreunde Konzert | original date: Wed, 27. May 2020
    Nick Cave and The Bad Seeds | original date: Wed, 12. May 2021
    Night of the Dance | original date: Wed, 23.March 2022
    Otto | original date: Sun, 22. May 2022
    Ozzy Osbourne | original date: Mon, 16. November 2020
    Patricia Kelly | original date: Sun, 14. November 2021
    Rage Against The Machine | original date: Sa, 12. September 2020
    Rea Garvey | original date: Sat, 05. February 2022
    Santana | original date: Fri, 20. March 2020
    Sarah Connor | original date: Sun, 03. April 2022
    Semino Rossi | original date: Fri, 09. September 2022
    Sinatra & Friends | original date: Fri, 11. February 2022
    Star Wars in Concert | original date: Sat, 18. April 2020
    The Chainsmokers | original date: Sun, 17. April 2022
    The Music of Star Wars | original date: Wed, 18. March 2020
    The Simon & Garfunkel Story | original date: Mon, 21. February 2022
    The Weeknd | original date: Mon 26.09.2022
    Thriller Live | original date: Wed, 16. February 2022
    Udo Lindenberg | original date: Sat, 20. June 2020

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