HoUSe rulES for wiener stadthalle

Roland-Rainer-Platz 1, 1150 Vienna

1. Scope

These house rules apply to Halls D, E, F, foyers and other adjacent rooms as well as open spaces in the Vienna Stadthalle (referred to in the following “WSTH”) and governs the rights and duties of the visitors, organisers and/or their employees or persons who are commissioned by them and their companies during their stays.  The organiser is responsible for compliance with these rules to the visitors.  All events in the WSTH are subject to the provisions of the Vienna Public Events Ordinance as well as the Vienna Public Events Facilities Ordinance. The regulations emanating from these laws must be followed strictly. Furthermore, events will only be permitted if the organisers submit the required registration to the responsible magistrate and if needed have obtained the necessary permits for the event from the responsible municipal departments. The applicable public ordinances must be complied with. In the event that Halls A,B and C are also rented, the house rules posted there also apply.

2. Access and Stay

2.1     Access is only granted on presentation of a valid ticket. Access cards for actors, staff and visitors only grant access to, and permit attendance of, the specific facilities and events for which they were issued; entry to areas or rooms that are blocked off from the public is only permitted to authorised personnel.   

2.2    On receiving a ticket or an access authorisation, the holder agrees to abide by the provisions of these house rules.

2.3    Once the barrier is passed, the tickets are non-transferrable, must be kept until one leaves the WSTH and must be shown to those responsible for access control on demand. Any misuse of tickets will result in their confiscation and the loss of any money paid for them and possibly legal action.  

2.4    The sale or distribution of tickets- outside of the ticket counters-is prohibited on the grounds of the Vienna Stadthalle; the sale, carrying and distribution of commercial or political advertising materials, printed matter, goods and the like is - irrespective of the relevant official provisions– subject to the prior approval of the WSTH.           

2.5    Bicycles, vehicles and animals - with the exception of Seeing Eye dogs and companion animals for handicapped persons - may not be brought into the WSTH or into the dressing rooms.  

2.6    Those using wheelchairs (and any companions) must use the seats provided for them and must be informed of the escape routes out of the building provided for them before the event starts.

2.7    Prams may be brought to exhibitions and trade shows if they are attended by adults at all times and are not left standing in high-traffic routes or at the exits.  

2.8    Only authorised personnel employed in these areas may have access to performance and practice areas, including the adjacent rooms, wardrobe and storage rooms as well as the dressing rooms for the performers and actors. These persons may only remain in these areas as long as their presence is required. Overnight stays on the facilities of the WSTH are prohibited.

2.9    The team and actors wardrobes as well as the sanitary facilities are to be used divided by sex. Women may not enter the men’s wardrobe nor may men enter the women’s wardrobe. On leaving the wardrobes the athletes and actors must be appropriately attired. This applies especially on the way to and from the showers. Use or storage of highly flammable objects and liquids in the changing rooms is prohibited as is smoking.

3. Wardrobe

3.1    Outerwear and umbrellas as well as larger bags must be left in the wardrobe; they may not be left anywhere else. The price for the wardrobe will be displayed.   

3.2    Any outerwear taken into the auditorium must be kept on; canes and other mobility aids (e.g. walkers) may only be brought along by infirm persons as indispensable supports. 

4. Audio and Video Recordings

4.1    Photography as well as any film, video or audio recordings are only permitted with the prior written consent given to the named bearer by the WSTH and/or the event promoter.

4.2    For safety reasons photoflashes of any kind can only be used during the event if it is assured that they pose no danger to the attendees and/or staff.

4.3    Visitors to the facilities of the WSTH give irrevocable consent to the use of their image and voice in photos and television recordings (streaming, DVD recordings, etc.) that are produced by the operator of the WSTH or the organisers or their agents in connection with their visit to the WSTH facilities.

5. Smoking Prohibited

Smoking is prohibited and there are no exceptions (this includes e-cigarettes).

6. Safety

6.1    Every visitor must conduct himself in such a way that no one else is endangered, harmed, hindered or annoyed.  Visitors who are drunk, or under the effects of narcotics or addictive drugs or are not responsible for their actions for other reasons will not be admitted or can be ejected from the facility.  All informational, instructional signs, and those stating prohibitions as well as any orders given by the controlling or public regulatory agencies must be obeyed.

Disrupting the event, distributing or performing acts of political propaganda, as well as using or disseminating racist, xenophobic or unconstitutional slogans or emblems is prohibited.   

6.2    In all spaces that serve open traffic, carpets, floor coverings and pictures must be—to the extent possible—installed so that they cannot be moved. Anyone who damages or destroys installations is liable for the damages in its full scope. The parents, legal representatives and chaperones are jointly liable for any damages caused by minor children.

6.3    All traffic routes and exits must be kept open and free of obstructions.  Furniture, chairs and benches may not be removed from their locations or placed in the traffic areas or set up in the standing-room areas.   

6.4    Visitors may not bring portable seats or standing supports.

6.5    When using curtains or any theatrical decorations, smoking or use of open fire or flames is prohibited without official consent.  

Petroleum, gasoline, celluloid objects and other highly flammable materials may not be stored in rooms used by visitors and– just like open fire and lights– may not be used. Only highly flame resistant or fire-proof impregnated materials and mounting hardware may be used. Setting up booths and the like requires a separate official permit.      

6.6    The official supervisors who identify themselves as such must be granted free access to all services areas and use of the telephone for official calls.  Any orders given in the exercise of their office must be obeyed.

6.7    Structural elements, furniture or corridors may not be written on, painted, plastered with adhesives, nor may other things be affixed to or suspended on them.

6.8    Before the visitors are admitted, the safety lighting and a sufficient portion of the main lighting must be turned on.   The main lighting and safety lighting may only be turned off again, once the visitors have vacated the area where the event was held.  Unauthorised persons may not even touch the lighting equipment.

7. Prohibited Objects

Visitors who enter the WSTH are strictly forbidden from bringing the following objects with them:

  • Weapons of any kind;

  • Objects that could be used as weapons or projectiles;

  • Aerosol spray bottles, corrosive or staining substances, pressurised vessels for highly flammable or dangerous gases, excluding common, conventional pocket cigarette lighters;

  • Glass containers, bottles, cans, plastic canisters, rigid packaging or other objects that are made of glass or other breakable, splintering or especially hard material;

  • Pyrotechnical material such as fireworks, etc.;

  • Mechanical or electrical sound amplifiers (megaphones, etc.);

  • Laser pointers, athletic whistles, air horns

8. Conduct in Emergencies

In the event of an emergency or fire the visitors will be promptly commanded to leave the facility.  Any orders given by the supervisory or security personnel must be obeyed immediately. 

If a fire is discovered, the staff must be informed immediately and/or a nearby fire alarm must be triggered.

9. Vehicles

Parking or idling vehicles in any open areas on the grounds of the WSTH is only allowed with the consent of the WSTH. In such cases the provisions of the StVO [Road Traffic Act] apply.

10. Lost and Found Objects

Any objects found by the employees of the WSTH or any objects that you hand over as found objects must be given to the porter. Specific attention must be given to the inspection of the auditoriums for lost objects or objects left after the end of the event.

11. Cleaning

The rooms and open areas must always be kept clean. During events only the absolutely necessary cleaning will be done.  Regular cleaning of the auditoriums will be done immediately after every event and/or on the following day, depending on the length of the event.

12. Concluding Provisions

12.1      All employees (security guards) must be familiar with these house rules and must make sure that the provisions of these house rules are observed.

12.2      Failure to observe the provisions of the approved house rules is subject to the sanctions of § 32 of the Vienna Public Events Act LGBl for Vienna, No. 12/1971 in the current edition. Violators can be required to leave the facility immediately without prejudice to additional measures.  

12.3      Persons who enter the rooms or the grounds of the WSTH in spite of a standing house ban and are encountered there must be removed from the building or the grounds without reimbursement of the price of entry; the right to prosecute for trespassing is reserved.

12.4      Entry to the halls referred to above proceeds at one‘s own risk. The WSTH accepts no liability of any kind for personal injuries or property damage caused by third parties.  

12.5      Persons (visitors, performers, etc.) who do not adhere to the approved and posted house rules or campsite rules may not remain on the event site.  


Vienna, March 2016