Frequently asked questions

This page contains general information about Wiener Stadthalle events and services.

If your question is not answered here, you can get in touch with us using our contact form.

  • Tickets

    Are concessions available?

    The tour management and local event organiser set ticket prices jointly. If standard concessions are available (e.g. for children and senior citizens), this will be indicated on the respective event page at www.stadthalle.com. For many events, concession prices are offered to wheelchair users and accompanying persons. Click here for more information.


    How do I make a group booking?

    Please contact our Ticket Management team at service@stadthalle.com or on +43 (0)1 98 100 480. They will be able to tell you if discounts are available on group bookings for specific events.


    What’s the best way to get tickets for concerts that sell out quickly?

    To avoid purchasing counterfeit tickets or paying inflated prices, we recommend that you only buy tickets from official booking offices (e.g. directly from Wiener Stadthalle or our partner Wien Ticket).

    Click here for information about the Wiener Stadthalle box office.

    Register for our ticket alarm service and we will let you know as soon as tickets go on sale for your favourite artist’s concert at Wiener Stadthalle (selected events only).


    If tickets are sold out, can you put me on a waiting list?

    If you wish to be placed on a waiting list, please send an email containing all the relevant information (event, number of tickets) to service@stadthalle.com. We will then contact you if any tickets become available.


    I have lost my ticket. What should I do?

    In cases of lost or stolen tickets, please contact the booking office that you bought the ticket/s from.
    If you purchased your ticket/s directly from Wiener Stadthalle, please contact the Ticket Management service at service@stadthalle.com or on +43 (0)1 98 100 480.


    Can I return or exchange my ticket?

    Unfortunately, tickets cannot be returned unless an event has been postponed or cancelled. In this case you may return your ticket/s to the booking office where you made the purchase. Please click here for more information.


    What is the quickest way to find out when tickets for my favourite artist go on sale?

    For selected events, you can register with our ticket alarm system to receive email notifications on when your favourite artist is performing at Wiener Stadthalle and when tickets will go on sale.

  • Events

    When do doors open?

    In general, the admission time is about one hour before the start of the event. The expected admission and start time for an event are advertised on the respective event page at www.stadthalle.com on the day of the event, along with information about any support acts.


    How long will the show last?

    The length of events varies a great deal and depends on the individual artist or artists. Live shows may be subject to schedule changes at short notice and delays. For shows with a fairly predictable running time, e.g. musicals, the duration will be advertised on the relevant event page at www.stadthalle.com


    Is there a minimum age for admission to events at Wiener Stadthalle?

    Local legislation for the protection of young people (Wiener Jugendschutzgesetz – German only) applies at Wiener Stadthalle. The law stipulates that young people under the age of 14 may only attend and travel to events between 5am and 10pm, and 14- and 15-year-olds between 5am and 1am. Wiener Stadthalle does not impose any additional age restrictions. It is the responsibility of parents or guardians to determine if an event is suitable for their children. Children are more at risk than adults with respect to hearing damage and other damage to health resulting from loud music and crowds. We therefore recommend that children use the free ear protectors that are made available at events as required.

    If the event organiser or tour management impose age restrictions, these will be advertised on the respective event page at www.stadthalle.com


    Can I take photos during the event?

    In general, sound, photographic, film, video and other kinds of recording devices are not permitted at events. In practice, however, the degree to which this rule is imposed depends on the individual artist. Security personnel will almost always confiscate video cameras as well as professional and SLR cameras for the duration of the event.


    Why do I have to leave my coat or jacket at the cloakrooms?

    It is compulsory to use the cloakroom service at Wiener Stadthalle. The statutory regulations that we and many other event venues must comply with include section 12 of the Wiener Veranstaltungsstättengesetzes (Vienna Event Venues Act), which defines the rules for compulsory cloakroom usage.

  • Service

    Where can I leave my bag?

    Subject to the event organisers’ security arrangements, at some events you may leave rucksacks and bags with security personnel, who will issue a ticket for collection at the end of the event. You can also leave bags and small items of baggage at the cloakrooms. The cloakrooms or security personnel will not accept large items of baggage. If you have large items of baggage or a large number of bags, we recommend that you use a left luggage locker in the city, e.g. at Westbahnhof train station (only one underground stop or 15 minutes’ walk from Wiener Stadthalle).


    What can I do if I lose something?

    Lost items that are handed in to our staff are stored in the lost property box in the reception area. You can call our porter on +43 (0)1 98 100 234 to find out if your lost property has been handed in.


    Do you offer guided tours of Wiener Stadthalle?

    There will be no tours this summer. As soon as you have the chance to take a look behind the scenes again in autumn, we will advertise it here.